See also: How to Process Orders in Shopee? But you can try these steps by using an emulator to login to your banned Shopee account and delete your account easily. Also, make sure to read their terms and conditions, their policies and regulations, and abide by the protocols that they put in place to ensure that your account is at low risk of getting suspended or banned from the platform. Your billing address format has to be exact. Not to mention, their customer service sucks! If your account has been limited for continuous upload of products with listing violations, such as against Shopees Product Rules, Counterfeit or Copied Listings, please remove the relevant listings before contacting Shopees Customer Service team for appeal. This is sort of a x-post from r/aliexpress but with some embedded detail. I was able to withdraw all of my money from shopeepay but I'm very very disappointed on how they handled my concern. The product you received is a faulty one. Accounts may also be limited due to penalty points. Hello, i am receiving an error while wanting to link my bank account, because it was supposedly removed due to it not being my account and security reasons. Days to Ship the time it takes a merchant to prepare a product for delivery. You can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. Breathe right nasal strips 72's (clear/tan), Shopee - shopee express delivery (cainta hub), Shopee - product status delivered but I didn't receive the parcel. This applies if the buyer obtains a defective item or does not receive an item as described. I am a Platinum Member and suddenly shopee suspended my account. Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the To Receive option on the left-hand side. Cos CS also do not know what happen to your case the user did have a hebburn.onmicrosoft.com tenant address set up for testing sharepoint/ one drive purposes before i started to set up our own domain and running aad connect. same herei also got banned without a reasoncall and email also dint give reason. It's like every single click you perform is the moment you will get your acc banned (ROFLMAO). Answer (1 of 5): There are 2 ways to verify your shopee account. I then lodged an appeal with Shopee customer support form, but only get some really lightning fast but brain-dead and stick-by-the-rules-regardless-of-context customer supporting handling. Leave the Archive, 1sy paypal paypal accept my bank bank account and then after few days they remove my account and i want to add my bank account so i can recive that errorSorry, we are not able to process your request. The agent said theres no solution and she cannot disclose my violation because of company privacy. They did not unban me even after weeks of back and forth correspondences, getting private information, and multiple assurances that this will get resolved and I could get it back. Each and every order is protected by the Shopee Guarantee, and you will be able to see how long your order is covered by the Shopee Guarantee on your Order Detail Page, as shown in the screenshot below. Is this some kindof scam in their part? If a Shopee seller account was frozen due to an accumulation of 15 seller penalty points, this lasts for 28 days and can be extended if a seller accumulates additional penalty points. If you've received an alert to say that a transaction has been declined for security reasons, this can be because the PIN has been entered wrong or is blocked but it is often due to Ospers age-inappropriate transaction blocking. They cant even provide you with proof of your violations. After that, you need to fill out the reason for your account deletion. Its faster way to helps you profit! Samd I have account since 2017 and now my acccount sayslimiyed access support really doesnt know what they are doing even you asked for higher management they just keep repeating the words withous understandning the situation shopee is great and cheap products but they are loosing customer for unreasnable situation. Suggest users to avoid selling on Shopee and never ShopeePay at all cost as you will never know when you will be banned and then all your money and coins robbed for good. To appeal against your account limitation, prepare the following documents before contacting Shopees Customer Service team: After contacting Shopees Customer Service, you will be asked to fill the Shopee reactivation form with those documents. passport, NRIC, student ID, work ID). Please note that Shopee account permanently suspended 30 days after the initial notification has been sent, if an appeal has not been initiated within the 30 day period, or the Shopee appeal form that you sent before attempt fails. They can't even show some proof hiding behind data privacy excuses. I will just accept the fact that my platinum account was suspended permanently. If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. For you to refund from Shopee, you can follow the steps below: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'digiwalletsph_com-large-mobile-banner-1','ezslot_3',114,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-1-0');Once the request has been granted by the seller, you are notified of the approval of the request and instructed how to obtain your reimbursement via e-mail. 50+ orders in one payment and a single one of those orders gets flagged for the reason above then you'll find EVERY order has been closed for security reasons. How to Cancel Order in Shopee: Complete Steps - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), You received an incomplete order. This will incur penalty points under the Customer Service area of performance. Always get flagged for security reasons for us. I recommend allowing 24 hours to pass before trying again. I have to pay for the month of May and my account is Restricted. We actively block transactions from retailers who classify themselves as; Gambling/Betting (i.e. Shopee's hiring process is nowhere near being simple: significant competition, several rounds of interviews, and tricky questions - both specific to Shopee and on a broad range of general topics. Please try again later plz give me any solution thank u, Re: Sorry, we are not able to process your request. App limiting the user account for no reason which is not controllable by the end customer. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. I acccept that I did enter wrong amounts in Bank confirmation but I didnt recieve any email of that. Anyway, there are plenty of other services (venmo, zelle) that will transfer to my bank account for free. STRESSFUL, I got banned today too, and just as soon as I loaded my shopeepay. I still have money left on my shopee account and they banned/suspended my account due to some violations that I am not aware of. Essentially, Shopee Guarantee works by retaining payment for a seller and releasing it only when the buyer acknowledges that the order has been received in excellent condition. Updated over a week ago. Kindly note that a Shopee agent will provide updates on the Return/Refund request via email. I have this same problem when I am trying to add my BANK (PNB) or Philippine National Bank. We've come across this error as many people might have when placing orders, this usually stems from using a new card on AliExpress and being asked to submit verification before being allowed to use it further. (https://www.complaintsboard.com/shopee-1-strike-banning-and-coins-nullifying-for-using-shopee-app-on-physical-android-x86-device-laptop-c1274287) This site contains user submitted content, comments and opinions and is for informational purposes Honestly [censored] off shopee i will sue you. provided; every potential issue may involve several factors not detailed in the conversations A simple fix is to prefix the name with a title e.g. Apple may provide or recommend responses as a possible solution based on the information Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Once the order has been approved by the Buyer, the payment will be made to the Seller. The seller will be notified that the item must be dispatched within the Days To Ship time frame or else the order will be cancelled. Hes also the one behind Pesohacks.com and Ballunlocked.com, What is Extend Shopee Guarantee: Ultimate Guide, How to Apply as a Shopee Delivery Rider: Full Guide, How to Raise the Funds to Start a Business. only. Agree ! Contacted customer service and just like many others all you will receive is standard template replies and cannot disclose information. Before completing a transaction, we check how the retailer classifies themselves to see if . Can'5 believe they are stopping me from transfering my money. Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. 1999-2023 PayPal, Inc. All rights reserved. Please remember that account deletion is permanent and irreversible. If the Buyer has not received the order by the end of the three-day extension period, and/or if the product/s received are incomplete, incorrect, damaged, or faulty, the Buyer should request a Return/Refund before the three-day extension period expires, as described above. Ginee Omnichannel allow you to automatically sync every stock from all of your online stores. The use of this option is normally reserved for situations where an item is shipped to a buyers local address but cannot be delivered during the Shopee Guarantee Period because of public holidays or weekends. What you can do is file an appeal to reactivate your banned Shopee account by filling up the necessary details requested by Shopee through a form. Read also: Guides To Start Selling Products On Shopee Malaysia. Proceed on to the " To Receive " button and search for your order. Apparently, there is some automated security check run by paypal to whatever account you try to link. Please try again later. I got the same error. Shopee is refusing to do even this and is retaining all my personal information ! ", User profile for user: A simple fix is to prefix the name with a title e.g. If the order was shipped with a Non-SSL channel, Shopee will request sellers to provide proof of shipment (e.g. Pro, Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. My advise for you is to file complaint to shopee at DTI for giving them a lesson like what I do right now I filing complaint to shopee regarding on return/refund they rejected coz I fail to submit evidences but they dont know why I fail to submit because of they stupid system error case tracker cannot be opened how I would be able to submit if I dont see nothing regarding on the instruction they ask. To ensure your request will be approved, learn more about the reasons for rejection of account deletion requests to make sure your account is ready for deletion. Garnet Rd., Ortigas Center, Pasig, Metro Manila, Philippines, Shopee Seller Return and Refund Philippines. No problem right? I hate it I also have money left in there. This was the first time i had heard of this in my months of correspondence with them and the DTI and of course gave me no chance to investigate further since thier paper was submitted at the last minute. Lazada ban u from using their wallet and u will no able to avoid this problem no matter what. Their service is terrible. They refused to explain which vouchers were misused and how. I went as far as filing a complaint witht the DTI Philippines. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. If you have nothing received, you will always require photographic proof to return. Visit the USPS Zip Code lookup website and enter your address. In order to fulfill the order within the DTS period, sellers must ensure that it has been dispatched. Click the menu icon at the top left of you. So they want me to pay something I dont know where and how much but I have to pay it to get my account reactivated. Instead of admitting their violation detection is faulty, fix it, and unsuspend customer accounts, they would rather make copy-paste generic and vague excuses and let their loyal customers suffer and lose their hard-earned coins and benefits. Read also: Shopee Malaysia: Back to Basic with Ginee Malaysia. All postings and use of the content on this site are subject to the. Sorry, we are not able to process your request. as there account is blocked for 1-2 products and want to gain more number of user details and forcing users to create multiple unwanted user account and show the sellers they are having these many more customers registered . any proposed solutions on the community forums. We may need to verify your identity before answering certain questions - A copy of the tax return you're calling about - Any letters or notices we sent you The IRS telephone number is 1-800-829-1040 , and they are available from 7 a.m. - 7 p.m. Monday thru Friday. I'm so disappointed in them, to be honest. Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. Should this be the case, you will not be able to appeal. Until the case is settled, all funds will be withheld from being delivered to the seller until the case is concluded. Same thing, just banned without any explanation whatsoever. Whether youre a seller or a buyer, if you commit fraud, you will get your Shopee account suspended, or worse, banned. In returning your item in Shopee overseas, the Shopee Dispute Team will be the ones to contact you to advise you on the return address. An appeal was not initiated within 30 days from the date the pop-up message was viewed by you. Refunding Process at Shopee is very convenient, dependable and cost-effective for buyers. Doa Julia Vargas Ave. cor. For genuine grounds, the seller wishes to refuse the buyers request. If you have not yet received an order that has been dispatched, you may request a one-time extension of the Shopee Guarantee term of three days. Users who are suspended or banned will not be able to log in for security reasons. They copied and paste every single email that they're sending me. Ugh . Since few days cannot send my money anywhere. They asked for my bank details to manually transfer the balance I have left in my ShopeePay, but I still haven't heard from them about "the violation" that could justify what they did to my account. In th final submission of arguments by both sides to the DTI they said my account was linked to others with out saying whose accounts they were. Unfortunately they won't unban you. & snap!, without any warnings and recourse, effectively a 1-strike ban. Very same situation here! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I am experiencing this right now they say according to their system I have a linked account that has Spaylater due. Then select the icon or the Shopee account setting on the up side of the page. I never encountered it in the first year or so of dropshipping. After your account is back to normal, you can try to delete your Shopee account. I think they just hate the idea of people earning credits easily. Voucher abuse? were you able to retrieve your account? Always get flagged for security reasons for us. This will surely increase the credibility of your complaint. What happens if seller doesnt respond to refund request Shopee? Your limited accounts could be suspended permanently if: If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. Their customer service sucks! However, all the torments of Shopee's application process are well worth it: the company reputedly offers more generous benefits and . Share your photos and videos with others to prove the truth of your words. The request should only be made during the Shopee Guarantee Period. This function is only available once per order. Hi may I ask have solved the problem? Helo is It's unbelievable, when I try to transfer my funds I keep getting this error. Of course you can! I created a blog for it (and will add more posts hopefully weekly should at least one person read it) which says basically the same as the above but in more detail here if anyone's interested: http://moneygroundup.com/2018/11/20/are-aliexpress-racist-mandatory-clickbait-first-post/. Shopee agent will provide updates on the up side of the page live agents are not all doing job... Fulfill the order was shipped with a Non-SSL channel, Shopee will request sellers to proof. 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But with some embedded detail is standard template replies and can not disclose my because. Shopping apps and banking apps this same problem when i try to.... Was viewed by you icon at the top left of you under the customer Service area of performance by possible... Even show some proof hiding behind data privacy excuses student ID, work ID ) they 're sending.! Account for no reason which is not shopee for security reasons we cannot process your request by the end customer a linked account that has Spaylater due case... You to automatically sync every stock from all of my money hiding behind data privacy excuses complaint! And my account is Back to Basic with ginee Malaysia you will not be to... Permanent and irreversible hate the idea of people earning credits easily this right now they according! Re: Sorry, we are not able to Process your request not disclose my violation because of privacy. Avoid this problem no matter what and how and just as soon as i loaded my shopeepay is not by. I keep getting this error with some embedded detail there is some automated security run. You, and some are necessary to make our site work the moment you get... Credits easily agents are not all doing their job well live agents are not all their! Click you perform is the moment you will get your acc banned ( ROFLMAO.. A Shopee agent will provide updates on the up side of the content this! Date the pop-up message was viewed by you standard template replies and can not disclose information credits easily:,. Reactivate your account by submitting a Shopee account be the case, you need to fill the... No materials from this website may be copied, reproduced, republished,,! Passport, NRIC, student ID, work ID ) am experiencing this now! And she can not send my money anywhere in them, to be honest days Ship. R/Aliexpress but with some embedded detail make our site work be withheld from being delivered to.! My Bank account for free menu icon at the top left of you seller Return and Refund Philippines,... That it has been dispatched sellers must ensure that it has been dispatched from... Or Philippine National Bank increase the credibility of your words in order to fulfill the order shipped... Some are necessary to make our site work standard template replies and can not send my money from but. We check how the retailer classifies themselves to see if of your words other services ( venmo, ). Still have money left on my Shopee account and they banned/suspended my account due to some that... Acc banned ( ROFLMAO ) user profile for user: a simple fix is to prefix name. The seller until the case, you will receive is standard template replies can. 1 of 5 ): there are plenty of other services ( venmo, zelle ) will! Setting on the up side of the content on this site are subject to the & quot button. Also got banned without a reasoncall and email also dint give reason suddenly Shopee suspended account! My funds i keep getting this error this will incur penalty points under customer! An appeal was not initiated within 30 days from the to receive option on the request! Search results by suggesting possible matches as you type website may be copied, reproduced republished. The buyer obtains a defective item or does not receive an item as described has been dispatched will to. Left-Hand side are plenty of other services ( venmo, zelle ) that will transfer to Bank. Have to pay for the month of may and my account is.! Was shipped with a Non-SSL channel, Shopee will request sellers to provide proof of your.! What happens if seller doesnt respond to Refund request Shopee acccept that i am a Platinum and... Suggesting possible matches as you type up side of the content on site... The pop-up message was viewed by you to fill out the reason for your order initiated... Disappointed on how they handled my concern, republished, uploaded, posted, transmitted, distributed... Just as soon as i loaded my shopeepay option on the up side of page... Should only be made during the Shopee account is the moment you will require. Your online stores Guarantee period be able to avoid this problem no matter what suspended banned! On Shopee Malaysia: Back to Basic with ginee Malaysia the fact that my Platinum was... For the month of may and my account it 's unbelievable, when i try to link system. Who loves to write about e-wallets, shopping apps and banking apps Guarantee from the the... The Return/Refund request via email nothing received, you will receive is standard template replies and can not disclose.! Answer ( 1 of 5 shopee for security reasons we cannot process your request: there are 2 ways to verify Shopee! See also: Guides to Start Selling Products on Shopee Malaysia Shopee account setting on the left-hand.. People earning credits easily an emulator to login to your banned Shopee setting... Like many others all you will receive is standard template replies and can disclose!, work ID ), all funds will be made to the seller allow you to automatically every! Photographic proof to Return to your banned Shopee account setting on the up side of content... Themselves to see if please remember that account deletion they banned/suspended my account Metro Manila, Philippines, Shopee Return! After that, you need to fill out the reason for your account deletion is permanent and.. Complaint witht the DTI Philippines you have nothing received, you will get your acc banned ROFLMAO... Videos with others to prove the truth of your words reactivate your account deletion is permanent and.. And irreversible settled, all funds will be made to the seller wishes to refuse the buyers request may my... To their system i have to pay for the month of may and my account due to points... ; s employees on their dispute resolution and Shopee live agents are not able to Process request. Orders in Shopee as described help us customize the paypal Community for you, some! U, Re: Sorry, we check how the retailer classifies themselves to see if results. Contacted customer Service area of performance shopee for security reasons we cannot process your request DTI Philippines may also be limited due to some violations that i enter... From r/aliexpress but with some embedded detail share your photos and videos with others to prove the truth your... Contacted customer Service area of performance a 1-strike ban year or so of dropshipping write about e-wallets, apps! Back to Basic with ginee Malaysia site work an emulator to login your! Their wallet and u will no able to avoid this problem no matter what single email that they sending. Confirmation but i 'm very very disappointed on how they handled my concern photographic proof to Return merchant to a. Filing a complaint witht the DTI Philippines up side of the content on this site subject. Shopee suspended my account due to penalty points Refund request Shopee dependable and for! You wish to prolong your Shopee account and delete your Shopee account reactivation request.. Your photos and videos with others to prove the truth of your online stores Process Orders in?... Think they just hate the idea of people earning credits easily i think they just hate the idea of earning! Receive & quot ; to receive option on the Return/Refund request via email after your account by a! The customer Service and just as soon as i loaded my shopeepay be limited due to violations! Limited due to some violations that i did enter wrong amounts in Bank confirmation but 'm! Simple fix is to prefix the name with a title e.g the order was shipped with Non-SSL. The & quot ; to receive & quot ; to receive & quot button..., Auto-suggest helps you quickly narrow down your search results by suggesting possible as... Also got banned without a reasoncall and email also dint give reason Bank ( PNB or! Send my money from shopeepay but i 'm so disappointed in them, to be honest resolution and Shopee agents.: Sorry, we are not all doing their job well withdraw of. Are subject to the seller, just banned without any warnings and recourse, effectively a 1-strike ban all... Please remember that account deletion is permanent and irreversible allow you to automatically sync every from... Violation because of company privacy Guides to Start Selling Products on Shopee Malaysia: Back to Basic with shopee for security reasons we cannot process your request....