Clean CS2 and CS4A. Clean CS2, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Reboot ATM 2. Otherwise the dispenser may require service. Check Encoder Sensor CS8 BRKT. 2. Check the Cash Dispenser firmware version and refer to specifications. Check telephone line connection. Remove jammed paper between printer head and rollers. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Corrective steps: 1. 3. ), When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Exchange sensor after abnormal operating, 1. 1. Failed to create buffer. Check notes index value, 1. 2. 1. 2. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. 1. 1. 1. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. Check notes dispensed and rejected 2. If persistent, it could be a defective modem. Check phone number. Abnormal operation of the gate solenoid during dispense operation. Initialize after Power On/Off4. No response from host for 60 seconds. 2. Remove any jammed paper from the printer. Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. Check phone number 2. Check the Cash Dispenser firmwave version and refer to specifications. Card could not be set to IC contack position/Failure at sensor PDI. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On), 1.Reinitialized Journal printer and check again, 1.After checking the head right position, try to reinitialized Journal printer and check again, 1.Check the Paper charger and status of supplied paper, 1.Check if FFC cable is properly connected or short, Paper out when checked status of initializing, 1.Check if supplied paper is running out of or occurred jam in return path, 1.Turn off the power for a moment to slow down overheat of head and turn on the power. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part. Initialize after removing notes or dust over Gate. Check notes in Reject Box2. Reboot ATM. Clean CS4A. Processor not available; acquirer processor unable to send message, Cutoff complete for terminal; cannot process prior days business, Verify all programming, contact host processor. Check for notes in the Cash Dispenser. Remove dust in CS13 Sensor 4. 4. (This is equivalent to the -1/-1/-001 error when using Windows RMS). 4. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Something is detected in C31AB sensor before dispensing bills. Check if the CIU power cable is connected. Check modem cable 2. 3. The dispenser and mainboard are programmed with a country code (USA or Canada). Reject error due to abnormal check separation interval skew during check dispense operation. To show that power down(or power cut in short instant)is detected(or being detected). Remove dust in CS15AB, CS31AB, CS1AB Sensor 5. 2. 1. If you need an ATM machine, anywhere, we will provide it for you. Remove notes in the reject box and remount the reject box3. Time out(30sec.) Check and reseat all belts. 2. Replace the CS8 encoder slit sensor, In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor, 1. In case the number of notes detected outlet sensor(CS13) is more than required notes. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Error for the double note detection during separation. Reboot ATM. You may also want to try the reset button on the printer to clear this error. Low Cash. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Remove notes jammed in CDU 3. Remove note from the CDU delivery path. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Check bill jam or no note in cassette #2. Remove dust in CS13 Sensor 4. 1. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". Check foreign objects at the position of the CS5 4. Realign check sheets in the check cassette box. Remove any jammed paper. Reboot ATM. Recover printers mechanical error 2. Exchange 1 cassette box when there are many error, Error to dispense 0 sheets to be required(Separated rejection), 1. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. Contact to technician support team. 6. Check the catcher inside cassette #1 guide, 2 Cassette Miss Feed Error (Fail to reject bill separately. Check the cassette catcher 2. 977010. reset the master password and clear the error, select it. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. However, we've identified the 5 most common ATM error codes and explained how you can quickly fix them: 1. Clean CS2, CS4A and CS4B, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Replenish the paper roll, if there is already paper in the printer look for jams or obstructions. Remove note from the CDU delivery path. 2. 5. Verify the amount of bills against the journal. If there is an option to reset the master password and clear the error, select it. Check notes in Reject Box 2. Remove note from the CDU delivery path. Your Benefits; FAQs; Contact Us; Support Center. 800-951-9533. 1. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check notes index value, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. Check the status of setting paper. Remove the remaining notes at a sensor in front of the CST 2. Reject error due to long check sheet during check dispense operation. Rearrange notes in Cassette 3. Verify the Host phone number is programmed correctly. Check modem cable 3. Nanocash only verify connections to sensors. ATM Solutions. Remove note from the CDU delivery path. Wireless equipment and other store items may not be purchased together. Close the feed tray on the printer. Initialize 3. Exchange Sensor after abnormal operating, 1. MB2100T Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. Remove and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Check cable and connection between the CE and printer. Remove note from the CDU delivery path.2. Open the vault and slide the dispenser back to access the exit gate area. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. Install after rearranging notes in cassette, Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection, 1. Check abnormal clutch. Check Cash Dispenser Unit information. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). 5. To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. 2. Nautilus Hyosung ATM Error Codes. Check the modem connection and the modem test. Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. Follow the master password reset process for the ATM. Check CS8 Sensor Cable 6. Replace the reject solenoid 1. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). If they are broken the cassette will not stay in the dispenser. Check dust existing in Main Motor Encoder Slit 6. 2. , Monday Friday 9799904 Description: PIN error. Sensor(NS7) for detecting Double is covered during dispensing note. Contact host processor, FS out (after retrieval reference number), FS omitted (after system trace audit number), Verify all programming. The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. Check if the CS3 sensor cable is disconnected (CN10 #9~10)5. Tried to dispense notes more than 5 times. 1. Verify phone connection. Check Sensor(CS6) Poll3. 5. Reboot ATM. Remove note from the CDU delivery path.2. Realign notes in the cassette 3. Wait the time until the temperature of head adequately slow down and try to initialize. Initialize after executing Cash Dispenser Information Set(P) Command4. 4. How to fix the problem: 1. 1. 2. Clean CS2 and CS4B. Initialize after Reset Power2. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. Contact to technician support team. Check BIN List. Bills is remained in CS41AB sensor after dispensing bills. Set the cash cassette. Clean CS1A and CS1B. Check the Reject Analysis, this may help determine the cause. Check backup battery. Initialize after resetting the power2. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. In case other command is executed in Cash Unit Exchange, Cash dispenser service is already cash in state, In case the cassette counting dont match, In case the number of cassette dont match. Check CS3 Sensor BKRT 3. Read data of Read Double Sensor Command, Gate operation sensor (CS3) error before initial recovery, 1. This error occurs when the circuit between the mainboard and the door switch is open. 1. Also check that black and white, 2 wire connector is properly connected at rear of main board. 1. The ATM attempted to do a reversal and could not. Clean CS1A, CS1B and CS13. Verify that version of Mini-Bank Software matches host processor.