Engineer said there must have been a line fault. Give it a couple of minutes and try again. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. make sure your device is connected to the WiFi network. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out You'll need your reference number. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). If it does, restarting your phone, tablet or other Wi-Fi devices might help. Light on router is blue but no internet connection! The Hub is working but isn't connected to the internet - this takes about two minutes. When you purchase through links in our articles, we may earn a small commission. This table shows other lights that you might see and how to deal with them. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. Sorry to hear you can't connect to the internet. I have got a PC plugged direct into the hub - again no internet. 31-05-2020 In a web browser type 192.168.1.254 in the address bar and press Enter. Your Hub is connected to the EEmobile network via Hybrid Connect. when you dial 1470 17070? We steer you to products you'll love and show you how to get the most out of them. No light means that it's connected successfully. Turn it off and then on and try again. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. The light will turn steady blue when your Hub is ready. (Instructions for an Android device are here.). This really can help. on 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on I am sure this is a upstream issue / not local to me. We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. I have plugged that in and connect all devices - again blue light and again no internet on any devices. Here is the info - thanks for any help on this everyone. This doesn't affect our editorial independence. If this doesn't work check the status of the lights (see below). Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. Your device can't connect to the mobile network. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. Look for a tab that says disconnect and click on it. Check the broadband lights status section in this table. Click on your model of Hub to find out what the lights mean. high tea intercontinental sydney; kimpton blythswood square hotel We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. Updated 06/10/2022 12h58. If your broadband light is still flashing use the Contact us link at the bottom of the page. As an aside I rang connections PM today. BT have an engineer due to attend in around 3 weeks time. Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. Your device is not paired to your hub. 30-05-2020 Wireless is switched off for either 2.4GHz or 5GHZ bands or both. Your device cannot connect. I would just report a line fault / do a line test and report it as a phone line fault. At first devices did not seem to be working. Purple: The Super Hub is in modem mode. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. If you try to use them together, your broadband won't work. 31-05-2020 If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. Take a look at our suggestions below. Restart your device, and if the light is still red, contact us. Hi, Ive just had the same issues tonight. Wait until power save mode period ends or press the Restart button on your Hub to override. Check the power button on your Hub is On. Press the Restart button. The light will turn steady blue when your Hub is ready. 30-05-2020 The light will turn blue when your Hub is ready. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. I have used BT for many years / had numerous hubs have worked ok on my setup. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 Don't forget to check your microfilter if you have one. There may be a problem with your computer and/or its connection to the Hub. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. Give it a minute or two to connect. Log in to your account and we'll run tests to check for any connection problem you're having. 31-05-2020 For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? If this doesn't fix it call 0800 111 4567. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. Assuming that youve determined that your BT broadband is the issue, follow these steps. When you first plug in your hub, the lights will appear in this order. My workaround has been to manually enter DNS settings on each device. 30-05-2020 This table shows how long each stage of the start-up process should last. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. How do I create a wireless connection to my BT Business Hub 3 using WPS? If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. Your Hub will return to normal mode after a few minutes. Any help very much appreciated. This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? This takes a few minutes. If it's red after this use the Contact us link at the bottom of the page. The BT Home Hub 5 is capable of dual AC Wi-Fi. And if the problems cant be fixedheres In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. Thanks for the reply. Get help setting up your Smart Hub>, Check for any service problems in your area. The Hub was fine / everything in the house was fine - it was a line fault. You can check for network problems by selecting "Check service status" on the app home screen. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. online troubleshooter. Check your ADSL filters are plugged in correctly to your phone sockets. We'll be ready to reactivate your Mini Hub straightaway. Having problems with your Mini Hub? Click on advance settings and enter the router password. Try switching your device off and on. Your broadband is active, but your Hub can't connect. If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. 2 users liked/thanked this post: Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. 31-05-2020 The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. EE Limited. Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. Flashing purple means the hub isn't connected to the internet. The Hub is attempting to connect to a device via WPS. 22h19. Wireless security is switched off for one or both wireless channels. 03-06-2021 It might be a router firmware issue with an easy fix. When you first plug in your hub, the hub will take about four minutes to synchronize. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. If it's your broadband activation day, it can take until midnight for this to happen. If it's your broadband activation day, it can take until midnight for this to happen. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. His main beats include VPN services and antivirus. Or you can check their website at www.dpd.co.uk. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. Connect a device to your Hub using a cable or wi-fi. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Weve listed some expert tips to help you fix the problem quickly. Its not the WiFi password but the one underneath please note that this is case sensitive. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. appears to be unstable / he is worried things might drop out again. 16h28. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? Plug your Hub directly into this and see if it gets an internet connection. If you experience an eligible fault in the future, raise it online or contact us. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. Get more information on BT Power Save mode. 16h54. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. on Is your BT broadband playing up? Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. If you haven't I would expect it to go live by midnight tonight. Get six months of BT broadband and TV half price. Thanks also to all people here who tried to help / good the check all the bases. Open your web browser and visit http://btbusinesshub.home/. on Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. A red light means there is a problem somewhere. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. Check your cables. Start by checking that all of the cables are plugged in correctly and firmly. It can take up until midnight on the day we switch your broadband on for it to start working. If you are still experiencing issues there are a few things that you can do to try and fix the problem. Choose ' Open 'No Connection' help ' under 'No service'. If this isn't the case the first thing to try is restarting your hub. Broadband light is blue, but I can't connect to the internet. But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. Using the Power button, turn your Hub off and then on again. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. Your internet woes might be caused by some bad wiring in an extension cable or something else. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. We had the one about the phone on the 19th. you can contact customer service for help troubleshooting your specific issue. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. If I hotspot from a phone I can get internet on all devices. Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? Check all of your cables are plugged in correctly. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. Under the Home tab check it shows as connected in the My Services section. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. 2022 The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. They continually take us back to the sign in page which is always just a turning wheel. All the lights will flash and turn blue. Web. Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Do not report it as a broadband fault - you will go round in circles. That is also showing a blue light but no internet on all devices. on If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. Check if the broadband cable (grey ends) is plugged incorrectly. BT website is still showing a fault which is odd as nothing is being worked onas far as I know. Go to http://192.168.1.254/ in your web browser. 30-05-2020 Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. Select your hub from the options below to see what they mean. Need to know more about your BT hub lights in general? These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Your Hub will restart and the Power light will glow steady blue. If you still can't connect to the mobile network, contact us. Use the Power button to turn your Hub off and on again. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. Which router, BrightBox 1 or 2 or . When the hub's lights are on, it's ready. Broadband needs a working phone line. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. If this doesn't work turn your Hub off and on again using its power button. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. if BT is down in the local area. If so, then you're (temporarily) sorted. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. The BT Smart Hub 2 router is showing a blue light and is definitely on. I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . Has your broadband been activated? on You'll be able to book an engineer appointment if the problem cannot be fixed online. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. Open a new web browser window and follow the on-screen help wizard to get connected. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. There are also four ethernet ports and a USB slot. The default setting is to merge the two together so you see only one network name. weststreet78. 30-12-2016 Announcements, Guides & Community Updates. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. On Monday no lights on the Openreach modem were on. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. The Hub is working but isn't connected to the internet. Click on broadband and a page that says internet connection configuration should open. This will tell us at which stage EE have got to. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. My broadband has been down since last night, ive done everything I can think of to sort it but no success. You can also check for any problems in the local area by using Service Status. Step 4: Scroll down until you see the section called Configure DNS. My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Broadband light is flashing orange then pink/purple. The test socket is your main socket. Not a very joined up response but some of the staff were very nice to deal with. Light on router is blue but no internet connection 1 user liked/thanked this post: I have connected to master socket but this makes no difference. 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